TheCleanDisk

Support

Answers to common questions, and a real person when you need one.

Email support@thecleandisk.com. We usually reply within two working days. Please include your macOS version and the app version (TheCleanDisk › Settings › About).

Common questions

Is it safe? Could it delete something I need?

Scanning only reads. Nothing is removed until you review a list of exactly what will go. Only items marked Safe (caches that apps recreate on their own) are pre-selected. Your documents, photos, keychains and cloud folders are protected. Every item says what made it and whether it comes back.

How do I undo a clean?

Right after a clean, press Undo. Later, open Quarantine & History and press Restore. Cleaned items wait in quarantine for 7 days (you can change this in Settings) before they're deleted.

I cleaned, but my free space didn't change.

Cleaned items first go to quarantine, which is on the same disk. The space comes back when quarantine empties: automatically after the number of days you chose, or straight away with Free Space Now.

Why does it ask for Full Disk Access?

macOS protects folders like Desktop, Documents and Downloads. Turn on TheCleanDisk once in System Settings › Privacy & Security › Full Disk Access, and macOS stops asking folder by folder. Scans only read, never change, and you can turn access off any time.

Will Automations clean on their own?

No. Automations only run read-only scans and notify you, for example when a lot is ready to clean or free space runs low. You always press Clean yourself.

How does iCloud & Drives work?

Files in iCloud Drive can be downloaded on your Mac or live only in iCloud. TheCleanDisk shows which large files are downloaded and can remove the local copy. They stay in iCloud and on your other devices, and download again when you open them. It never deletes anything from iCloud.

How do I uninstall an app completely?

Open Applications, choose Uninstall next to the app, review its related files, and confirm. The app goes to the Trash and its files go to quarantine, so both can be restored.

Does the assistant send my data anywhere?

No. It answers from your latest scan and runs on your Mac. It can suggest a cleanup plan but can't remove anything; you always review and confirm.

Something looks wrong in a scan. What should I send?

Email us your macOS version, the app version, the page you were on, and what you expected to see. A screenshot helps. Please don't send copies of your files.

Requirements

macOS 14 Sonoma or later.

More

Privacy Policy and Terms of Use.